Please find below a list of the most frequently asked questions we receive.

Should you wish to contact us with your question, please email us at info@launcestonflowers.com.au

How will I know if my flowers or gifts order has been received by Fleurs?

A confirmation email will be sent to you when you have completed your order on the website. Please make sure the email address you type in is correct. If you have ordered (and did not receive a confirmation of your order) contact us at info@launcestonflowers.com.au or call us at 63 43 1822.

How do I get a copy of my receipt?

Once your order is successfully submitted online, you will immediately receive a receipt (with order number) our system sends a receipt to the e- mail address that you used when placing your order. When we receive feedback that an e-mail receipt was not received, it is often found sitting in a customer’ s junk mail folder. Receipts are emailed from info@launcestonflowers.com.au. Please ensure your e-mail program or service is configured to receive e-mail from this address.

Can I send an order anonymously?

Yes, you can send an order anonymously, and also type whatever you like for the card message. Please be advised that we are obliged, if requested by the recipient, to give out the sender’s name. This is a common floral industry practice. In general, we advise against sending anonymous gifts, as these often lead to some distress for the recipient. In our experience, the recipient will almost always prefer to know who has sent a gift at the exact time it is received.

Can the card message length be longer?

Floral delivery cards used by florists across Tasmania and the rest of the world are typically only slightly larger than a standard business card (3.5″x2″). Therefore, the number of characters you may type when creating your card message may be restricted.

Can I order by phone rather than online?

Yes!
Our website at www.launcestonflowers.com.au is designed to assist shoppers with ordering flowers and gift baskets with the convenience of 24 hours a day service.
If you prefer to order over the phone please contact us at 6343 1822 Mon-Fri from 8am to 6 pm EST or Saturdays from 9 am to 2 pm. We are closed for all major holidays and statewide public holidays.

Will the delivered arrangement look exactly the same as the picture online?

Sometimes it’s necessary to substitute flowers due to variations in supply across the country. We strive to retain the value and the integrity of every single arrangement ordered online at Fleurs, paying particular attention to the colour scheme and premium flower components. Our catalogue items are each hand designed by a professional designer, as they aren’t manufactured on an assembly line, there may be variations in the delivered product.
Our quality expectation is that we will always, where possible maintain the overall look and presentation of what was originally requested.

What time will my order be delivered?

Our deliveries usually range between 10AM-6PM to Residential addresses and 10AM-5PM for Business deliveries.
Unfortunately, we cannot guarantee specific delivery times but always do our best to accommodate all delivery requests.

I’m not happy with my order. What do I do now?

We are so sorry to hear that your order was not satisfactory. Please contact us at your earliest convenience. Feel free to either call us at 63 43 1822 or email us at
info@launcestonflowers.com.au
If you are contacting us regarding a product quality concern, please be sure to have your order number ready and, if possible, be ready to email us photos of the unsatisfactory product so our team can better assist you with the best resolution.
Fleurs customer service policy is to always ensure our products arrive on time and are of the highest quality available. We will always do whatever possible to rectify a mistake or address your concerns.

I don’t want to provide the recipient’s phone number as I want it to be a surprise. Is there any way to keep the delivery a surprise?

In most cases we cannot guarantee successful delivery when attempting to keep the delivery a surprise or without valid information for the recipient. In general, we advise against withholding vital information in an attempt to ensure the delivery is a surprise as we believe that the worst kind of surprise is a non-delivery due to the recipient being unreachable. In our experience, the recipient almost always prefers to know of the delivery beforehand as it allows for our affiliate to arrange for the most convenient delivery time with the recipient.

How do I confirm that my delivery has been made?

Please be aware that we don’t have the ability to track your order and so therefore are unable to provide you with a delivery confirmation or expected time of delivery.

In our experience, recipients generally contact you shortly after delivery to thank you for their gift either by phone, email or SMS.

Bereavement orders can be a little different. We find that flowers sent to funerals or soon after a funeral service can take a couple of days to be acknowledged simply because of the sheer number of flowers received at the one time.

If you are unsure about anything in relation to your delivery please contact us at info@launcestonflowers.com.au

What are your store hours?

We are open from Monday to Friday, 8am to 6pm and Saturday, 9am to 2pm.

Can I pay with my debit card?

If you wish to place an order and pay with a Visa Debit Card, please call us at 63 43 1822. We can then process your payment over the phone.