Local Deliveries

All next-day courier delivered flowers are dispatched from our store in Launceston. Other products such as international deliveries are dispatched direct from suppliers. Deliveries are normally made between 8am and 6pm. However, during busy periods, these delivery times may differ slightly.

If you have selected and paid for an afternoon delivery please note the delivery will take place between noon and 6pm.

Deliveries are available from Monday to Saturday. We are currently unable to deliver orders on Public Holidays including Christmas Day, New Years Day.

Our next-day courier deliveries are only available to Tasmanian addresses.

International orders are processed through Interflora and are bound by their terms and conditions and delivery policies. We are unable to deliver to PO Boxes.

Where possible, we will attempt to obtain a signature from the intended recipient of the flowers.

If no-one is available to receive the delivery, our courier will normally follow any delivery instructions provided, leave the order securely or with a neighbour and leave a delivery card stating the item’s location.

In the event that they are unable to leave the order securely, the driver may return the item(s) to their local depot and leave a delivery card giving the recipient the option to call to reschedule delivery or collect the order from the courier’s local delivery depot. If no action is taken, the courier will normally re-attempt delivery the following working day. Please note that only one re-delivery attempt will be made.

In the event of a non-delivery, customers are normally entitled to a refund or redelivery.

In the event of late delivery on the chosen delivery date, we will normally refund the delivery charge associated with your order.

For deliveries to large businesses, hospitals, universities etc, deliveries will normally be made to the reception or post-room. Delivery to the named recipient is not possible to these types of addresses in many cases. Please see below for more information

If the recipient address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address.

We are unable to call recipient prior to delivery.

We do not guarantee to be able to follow delivery instructions.

Same day delivery

For some rural areas or areas we may not be able to fulfill the order. In this case, we will contact you.

Deliveries are available from Monday to Friday 8am-6pm, Saturday from 9am-2pm. However, during busy periods, these delivery times may differ slightly. We are currently unable to deliver flowers on a Sunday or Bank Holidays.

If no-one is available to receive the flowers, the florist’s driver will normally leave a delivery card giving the recipient the option to call to reschedule delivery.

In the event of a non-delivery, customers are normally entitled to a refund or redelivery.

In the event of late delivery on the chosen delivery date, we will normally refund the delivery charge associated with your order.

For deliveries to large businesses, hospitals, universities etc, deliveries will normally be made to the reception or post-room. Delivery to the named recipient is not possible to these types of addresses in many cases. Please see below for more information.

If the recipient address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address.

We do not guarantee to be able to follow delivery instructions.

Other important delivery information

To enable us to contact you regarding a problem with your order, please make sure that you have provided a valid email address and/or contact telephone numbers.

Please ensure that someone is available at the delivery address to receive the delivery.

In the event of a delivery problem, if we are able to, we will try and contact the customer to try to resolve the issue.

In rare circumstances, our drivers are unable to deliver an order. This may be due to problem with the delivery vehicle. We ensure that these occurrences are minimized, but in the event that we are unable to deliver the order owing to circumstances that are within our control, we will contact you immediately via email or phone to arrange a redelivery and refund the original delivery charge. We reserve the right to provide additional compensation in the form of a discount off a future purchase from www.launcestonflowers.com.au.

No other form of compensation is accepted.

To ensure a successful delivery, please ensure that the delivery address is accurate and complete. If possible, please provide additional delivery instructions to help the delivery driver to find the recipient’s address.

We cannot be held responsible for failed deliveries that result from a problem with the address and/or postcode you provide at the time of order placement, if the delivery was refused by the recipient or the fact that the recipient no longer lives at the address provided.

We are not responsible for any other costs incurred by the customer due to failed deliveries.

Deliveries to businesses, hospitals, universities

To ensure deliveries are successful, we recommend choosing an early delivery option especially during peak periods (Christmas, Valentines Day and Mothers Day). In some circumstances, for example, when delivering to some business addresses, hospitals or universities, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control. In this case, we will  deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery.

To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible with in the delivery instructions, including department name, floor number, etc.

Hospital-specific delivery issues

Deliveries to hospitals are often problematic as patients move from ward to ward, or are discharged. In addition, many hospitals do not accept flower deliveries due to health & safety restrictions. It is for this reason that we no longer recommend that flowers are delivered to a hospital. If an order is placed for delivery to a hospital and the delivery is not successful, we reserve the right to not refund or resend the order.

Many hospitals have rules regarding what type of flower arrangements they will allow inside the hospital. These rules need to be respected as they are in place to protect patients and staff. If you are unsure, please check with the hospital directly before sending an arrangement to a patient or staff member.
Arrangements sent to hospitals need to be:
• Not too big – there is limited room in a patient’s area so it is important not to send an arrangement that is too big. Tall slim arrangements are always good if you want to send something large and impressive.
• Contained in a water source – It is generally not acceptable to send fresh cut bouquets to a hospital as most hospitals do not have vases on hand nor do the staff have time to take care of cut flowers upon arrival.
• Not containing soil – a potted plant is a lovely gift, however some hospitals will not allow them in case the soil they are potted in contains bacteria, germs or other contaminants that could interfere with the well being of patients.
• Fragrance– It is important not to send heavily scented flowers to a hospital as the rooms are small and the scent can be overpowering. Flowers such as Oriental lily or hyacinth are not very suitable for hospitals. Asiatic lily are perfectly fine to send to hospitals as they have no scent.
NOTE: If a patient is in an Intensive Care Unit (ICU) flowers may not be allowed. Please check with the hospital directly as the patient may be moved to a ward where delivery can be made.

University-related delivery issues 

Due to the size of university campuses, it can often be difficult to locate recipients at universities. We are therefore not able to deliver to recipients themselves and will always deliver to the university post room or reception. Please ensure that you include enough information for the post room/reception staff to be able to locate the intended recipient of the flowers. We are not liable for the non-delivery of flowers to recipients at

universities as we have no control of the delivery once it reaches the post room/reception.

Other business address delivery issues

If you wish to order flowers for delivery to a business address, deliveries will be made during normal business hour, Monday to Friday, 9AM to 5PM.

In the event that a delivery is for a business address and a delivery fails owing to the recipient not being available, or the business being closed, we will not accept any liability for the non-delivery and reserve the right to charge an additional production and delivery charge for any subsequent redelivery. If you decide to cancel the order instead of arranging a redelivery, we reserve the right to deduct a cancellation fee from the refund value.